Can I cancel my Subscription?

At CI HUB, we strive to provide a seamless experience, but if you decide to cancel your subscription, we’ve made the process straightforward. Please review the steps and important guidelines below.

Cancellation Options

Option 1: Cancel Through Your Account

You can manage your subscription directly from your CI HUB account:

1. Log in to Your Account
   Visit my.ci-hub.com and sign in with your credentials.

2. Access “My Subscriptions”
   Once logged in, navigate to the My Subscriptions section in the menu.

3. Select and Cancel
   Locate the subscription you wish to cancel, click the gear icon in the top-right corner, then choose Cancel Subscription. Follow the prompts to complete the cancellation process.

Option 2: Contact Support

If you prefer personalized assistance, you can email our Support Team at accounting@ci-hub.com. Please include your account and subscription details to help us process your request quickly.

Important Cancellation Policy

Please be aware of the following policy requirements when cancelling your subscription:

• Notice Period
  Subscriptions cannot be cancelled mid-term. To avoid automatic renewal, you must submit your cancellation request at least 15 days prior to your subscription’s renewal or end date.

• Mid-Term Cancellations
  If your cancellation request is submitted after the 15-day notice period, your subscription will automatically renew for the following year, and the full subscription fee will apply.

• Final Confirmation
  Once your cancellation is processed, our Accounting Team will issue a credit note confirming the termination of your subscription.

To cancel directly via email, please contact our Accounting Team at accounting@ci-hub.com and include all relevant subscription information.