Can’t find the CI HUB Connector in your SharePoint site?

If you’ve installed the CI HUB Connector in SharePoint but can’t find it in your site, you may be using an older version of the connector. Older versions connect to CI HUB’s previous infrastructure, which is no longer online, so the connector can’t load even though it installed without errors.

To fix this, update the CI HUB Connector to the latest version, v1.3.0.3. This version connects to our current infrastructure, and the connector should then appear and work in your site. You can check which version you have in your SharePoint App Catalog. If you don’t have permission to update apps there, ask your SharePoint administrator to do it.

If you’ve updated to v1.3.0.3 and still can’t find the connector, contact our team through the support page. Tell us the connector version you have installed, and we’ll help you get it working.