When you work with files that come from your DAM, PIM, or cloud storage system, those files need to be saved on your computer before you can create a good print PDF. Applications like Adobe InDesign need the actual files to be available locally, not just linked online.
If you open a document you haven't worked on before, you might see some images showing up as "missing." This just means the files haven't been saved to your computer yet.
The CI HUB Connector makes it quick and easy to find these files again and relink them.
How to relink your files
- Open ExCoP (External Content Panel) by clicking the link icon on the left side of the navigation bar. Here, you'll instantly see which files are already on your computer and which ones are missing.
- Click the Check Status button (blue icon) to check each file one by one.
- If a file is missing from your computer, you'll see a red laptop icon.
- If the connector finds the file in your connected DAM, PIM, or cloud storage system, you'll see a blue link icon next to it.
You can click the arrow next to a file's name to see more details, like extra information or different versions of that file.
The panel will also show you:
- The date the file was created (just hover over the clock icon).
- Whether the file matches the one already in your document, shown with a green icon.
- Which version of the file is the newest one available.
To bring a missing file back into your document, just click the blue link icon. You'll then be asked if you want to add the original file or a smaller, lighter version.
Original vs. Rendition (PNG or JPEG)
You can choose to add either the full original file or a smaller version, depending on what you need.
Original file
This adds the full-quality file straight from your DAM, PIM, or cloud storage system. This works for file types like Illustrator (AI), EPS, PSD, or TIFF.
Smaller version (PNG or JPEG)
If you don't need the full-size file, you can pick a lighter option instead:
- PNG – Great for simple graphics like logos, or when you need a see-through (transparent) background.
- JPEG – Best for detailed photos and images. Just keep in mind, JPEG files can't have a transparent background.
